- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.
I am very proud to lead a team of dedicated employees who are all genuinely committed to providing each individual guest with a memorable experience based upon warm, friendly and attentive service.
- Head of Operations
I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel & Spa and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!
- Food and Beverage Manager
I grew up in Normandy, not far from Guernsey. After a couple of years in a catering school my eagerness to travel took me to various prestigious places, including Tahiti at the age of 19. After spending seven years on board luxury liners, I moved to Guernsey, where I joined The Duke of Richmond in February 2012 as part of the re-launch team.
In November 2013 I was asked to join the Old Government House Hotel & Spa as Food & Beverage Manager. It is my great pleasure to welcome you for a drink in our beautiful Crown Club, for an Afternoon Tea in our cosy lounge or a traditional Curry in the Governor's Restaurant.
I really enjoy sharing my passion of wine - just ask me and I will be able to find you a nice bottle!
- Financial Controller
After completing my Masters Degree in Finance and Banking in Poland I came to England and joined Red Carnation Hotels. I worked at the Rubens Hotel as a maid for a year, before being promoted to key maid. I then moved to Hotel 41 as Housekeeping Supervisor. I was made the Account Assistant in 2008 and two years later I was promoted to Trainee Accountant. I joined The OGH in 2011, as Assistant Financial Controller, and was appointed Financial Controller for Red Carnation Hotels in Guernsey in July 2016.
- Reservations & Revenue Manager
Prior to moving to Guernsey, I worked in a large town centre hotel working my way up from reservations agent to become the reservations supervisor. My move to Guernsey and into Red Carnation was one of my proudest moments, working for such an employee and guest focused company has given me the chance to grow and progress from reservations agent to become the Revenue & Reservations Manager of the only 5* hotel in Guernsey – The OGH.
My team and I very much look forward to welcoming you to this gem of the Channel Islands where we really do live by our motto – No request too large, no detail too small.
- Spa Director
I have worked in the Beauty Industry both in the UK and abroad for over twenty years and joined Summer Lodge Hotel as Spa Director in 2004. In 2010 I joined The Old Government House Hotel & Spa. The Spa is a place where our guests and members can rejuvenate the body, mind and spirit with our extensive range of treatments. As each of us is a unique being, our guests are treated as individuals with care and consideration. Both myself and my team are dedicated to making your Spa Experience a memorable one.
- Guest Experience Manager
I joined The OGH as a luggage porter in July 2011. As a hospitality freshman I received sufficient training and my skills rapidly developed to provide excellent customer service. The knowledge about hospitality, which I was taught by The OGH team, has helped me to accomplish many achievements and in 2014 I was promoted to Head Concierge.
In 2015 I left this fabulous hotel and organisation in order to gain different experiences elsewhere. I re-joined The OGH team in February 2017 as Guest Experience Manager and am truly confident and dedicated to, providing our guests with unique experiences so they can have memorable stays with us.
- Events Sales Manager
After finishing university with a degree in Hospitality Management I joined Red Carnation on its Management Programme in 2014. After working in various hotel departments in our Guernsey and London hotels I took on the role of Assistant Food and Beverage Manager at The OGH in late 2016. I then had the fantastic opportunity to take on this role, with my operations experience ensuring I can offer our clients the excellent delivery of service from the booking stage to the event itself. Being part of the OGH team I am able to engage with our guests and ensure we meet every guest’s expectations every time. My team and I look forward to welcoming you and making sure that all of your event and function needs are met.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Deputy General Manager
I began my career at the tender age of 15, working part time during the school holidays and at weekends. I continued to work while studying at the University of Ulster from where I gained an honours degree in Hotel and Tourism Management. After this, I secured the first of many management-based roles both in Food and Beverage and Front Office department and where I acquired a wealth of knowledge which led to positions with large groups as well as 5 star luxury properties. I bring with me a passion and drive for this wonderful industry as well as a genuine interest in the progression and well being of my team. I look forward to welcoming you to Guernsey and The Old Government House Hotel and Spa very soon.
- Director of Sales
With a background in marketing and public relations in Guernsey’s finance industry, I joined The Old Government House Hotel and Spa in May 2014 as Director of Sales. With additional overall responsibility for the sales team at our sister hotel, The Duke of Richmond, my role is to manage and develop our partnerships with our corporate clients. Having experienced the exceptional service many times over the years in my previous role, I am able to tell my clients about the many benefits their guests will discover when holding their events here and staying with us, at the island’s only five-star hotel.
- Director, Guest Services
I have worked at this wonderful hotel for some 40 years now and I have been Director of Guest Services for about 20 of those years. My experience has covered almost every aspect of the hotel service and has been absolutely invaluable. I am a Fellow of the Institute of Hospitality and also a Fellow of the Institute of Innkeeping. As your Director of Guest Services I'm here to ensure that from the first moment you arrive at The OGH the hospitality and service you receive is a happy and memorable one. I take great pride in going the ‘extra mile' to make sure that you enjoy every aspect of your stay with us. I look forward to welcoming you soon.
- PA to the General Manager
Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel & Spa in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.
- Gym Manager
Having been part of the fitness industry for over ten years, and a fitness instructor for three, I have acquired a wide variety of qualifications, which include indoor cycling, boxercise, kettle bell, fitness for children and power plate level 2. This is a result of my natural drive to learn new skills and expand both my training knowledge and my ability to train people in the most effective way possible in order to meet and exceed their fitness goals. At the end of October 2010, I joined The OGH as The Revolution Health Club and Spa’s Gym Manager, where I constantly aim to meet the highest standards of service possible and mirror the quality that The OGH hotel as a whole has achieved. I look forward to the future of The Revolution Gym with high hopes and great anticipation.
- Human Resources & Training Manager
On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The OGH became a Red Carnation Hotel it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.
- House Manager
Shortly after completing a National Diploma in Hospitality Management in South Africa I joined the RCH Group (the Rubens and Hotel 41) in March 2006 as a Reception Shift leader. For the seven years in the organisation I acquired the necessary skills vital in the industry and so progressed to Assistant Reservations Manager. In March 2013 I accepted an offer from Sarova Hotels until November 2014. I have now returned to the RCH Group, as part of the amazing OGH team. In this role, nothing gives more satisfaction than engaging with guests, ensuring that the team meets and exceeds expectations. It is a privilege to work for an organisation which focuses so much on customer service and developing employees.