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Meet the Team

Jonathan Raggett

JR

Jonathan Raggett

  • Managing Director - Red Carnation Hotels
  • jonathan@rchmail.com

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

Andrew Chantrell

Andrew Chantrell

Andrew Chantrell

  • General Manager
  • achantrell@rchmail.com

Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.

I am very proud to lead a team of dedicated employees who are all genuinely committed to providing each individual guest with a memorable experience based upon warm, friendly and attentive service.

Harry Seepaul

Harry Seepaul

Harry Seepaul

  • Director, Guest Services
  • guestservices@theoghhotel.com

I have worked at this wonderful hotel for some 40 years now and I have been Director of Guest Services for about 20 of those years. My experience has covered almost every aspect of the hotel service and has been absolutely invaluable. I am a Fellow of the Institute of Hospitality and also a Fellow of the Institute of Innkeeping. As your Director of Guest Services I'm here to ensure that from the first moment you arrive at The OGH the hospitality and service you receive is a happy and memorable one. I take great pride in going the ‘extra mile' to make sure that you enjoy every aspect of your stay with us. I look forward to welcoming you soon.

David Legoupil

David Legoupil

David Legoupil

  • Food and Beverage Manager
  • dlegoupil@theoghhotel.com

I grew up in Normandy, not far from Guernsey. After a couple of years in a catering school my eagerness to travel took me to various prestigious places, including Tahiti at the age of 19. After spending seven years on board luxury liners, I moved to Guernsey, where I joined The Duke of Richmond in February 2012 as part of the re-launch team.

In November 2013 I was asked to join the Old Government House Hotel & Spa as Food & Beverage Manager. It is my great pleasure to welcome you for a drink in our beautiful Crown Club, for an Afternoon Tea in our cosy lounge or a traditional Curry in the Governor's Restaurant.

I really enjoy sharing my passion of wine - just ask me and I will be able to find you a nice bottle!

Scott Bates

Scott

Scott Bates

  • Reservations & Revenue Manager
  • revenuemanager@theoghhotel.com

Prior to moving to Guernsey, I worked in a large town centre hotel working my way up from reservations agent to become the reservations supervisor.  My move to Guernsey and into Red Carnation was one of my proudest moments, working for such an employee and guest focused company has given me the chance to grow and progress from reservations agent to become the Revenue & Reservations Manager of the only 5* hotel in Guernsey – The OGH.

My team and I very much look forward to welcoming you to this gem of the Channel Islands where we really do live by our motto – No request too large, no detail too small.

Primrose Masunda

Primrose Masunda

Primrose Masunda

  • Executive Head Housekeeper
  • pmasunda@theoghhotel.com

I grew up in Scotland where I studied a BA in International Hospitality and Tourism Management at Glasgow Caledonian University. I already knew that my passion lay within the hospitality industry but was not sure which area. After finishing my studies I took the opportunity to travel and explore the world gaining more knowledge and broadening my hospitality skills and ultimately cementing my passion for housekeeping. After several positions in the UK and Scotland I had the opportunity to join Red Carnation Hotels and The Old Government House Hotel & Spa in Guernsey in 2017 as Executive Head Housekeeper, a move I didn’t need to think twice about! I am delighted to have the opportunity to share my passion for housekeeping with my team and ensuring that our guests every needs are taken care of and that they truly feel that The OGH is their ‘home away from home’.

Charlene Carter

Charlene Carter

Charlene Carter

  • Gym Manager
  • revolution@theoghhotel.com

Having been part of the fitness industry for over ten years, and a fitness instructor for three, I have acquired a wide variety of qualifications, which include indoor cycling, boxercise, kettle bell, fitness for children and power plate level 2. This is a result of my natural drive to learn new skills and expand both my training knowledge and my ability to train people in the most effective way possible in order to meet and exceed their fitness goals. At the end of October 2010, I joined The OGH as The Revolution Health Club and Spa’s Gym Manager, where I constantly aim to meet the highest standards of service possible and mirror the quality that The OGH hotel as a whole has achieved. I look forward to the future of The Revolution Gym with high hopes and great anticipation.

Michaela Ruzzon

Michaela Gerlich

Michaela Ruzzon

  • Human Resources & Training Manager
  • hr@theoghhotel.com

On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The OGH became a Red Carnation Hotel it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.

Holly Marquand

Holly Marquand

Holly Marquand

  • PA to the General Manager
  • hmarquand@rchmail.com

Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel & Spa in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.

Terry Holmes

Terry Holmes

Terry Holmes

  • Executive Director - Red Carnation Hotels
  • tholmes@rchmail.com  

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

Gareth Byrne

Gareth Byrne

Gareth Byrne

  • Deputy General Manager
  • gbyrne@rchmail.com

I began my career at the tender age of 15, working part time during the school holidays and at weekends. I continued to work while studying at the University of Ulster from where I gained an honours degree in Hotel and Tourism Management. After this, I secured the first of many management-based roles both in Food and Beverage and Front Office department and where I acquired a wealth of knowledge which led to positions with large groups as well as 5 star luxury properties.  I bring with me a passion and drive for this wonderful industry as well as a genuine interest in the progression and well being of my team. I look forward to welcoming you to Guernsey and The Old Government House Hotel and Spa very soon.

Robert Newall

Robert Newall

Robert Newall

  • Executive Head Chef
  • rnewall@theoghhotel.com

I have worked in various roles within the catering industry for almost 30 years. After studying Hotel Catering and Institutional Operations at Eastbourne College in the early 90s I have been privileged to have worked for some of the biggest and most recognisable brands in this industry.

The opportunity to join the Red Carnation family in Guernsey came about at the end of 2017 and I jumped at the chance to move to this beautiful island. The move enables me to build relationships with the wealth of local artisans and suppliers and to build a team of passionate chefs who are all dedicated to ensuring that our guests have a dining experience to remember.

Zory Darman

Zory Darman

Zory Darman

  • House Manager
  • zdarman@theoghhotel.com

I fell in love with Guernsey in the summer of 2017 and after spending more than 7 years in Hotels in the UK, I joined The OGH at the end of August 2017. The history of the hotel, combined with the spirit of the island enable me to use the best of my hospitality skills to ensure every guest who walks through the doors feel cared for and at home. My passion for hospitality has found the best base to flourish within The OGH and Red Carnation Hotels.

Jaro Opletal

Jaro Opletal

Jaro Opletal

  • Guest Experience Manager
  • jopletal@theoghhotel.com

I joined The OGH as a luggage porter in July 2011. As a hospitality freshman I received sufficient training and my skills rapidly developed to provide excellent customer service. The knowledge about hospitality, which I was taught by The OGH team, has helped me to accomplish many achievements and in 2014 I was promoted to Head Concierge.

In 2015 I left this fabulous hotel and organisation in order to gain different experiences elsewhere. I re-joined The OGH team in February 2017 as Guest Experience Manager and am truly confident and dedicated to, providing our guests with unique experiences so they can have memorable stays with us.

Holly Gwyn-Griffiths

Samantha Downton

Holly Gwyn-Griffiths

  • Events Sales Manager
  • meetingsandevents@theoghhotel.com

After finishing university with a degree in Hospitality Management I joined Red Carnation on its Management Programme in 2014. After working in various hotel departments in our Guernsey and London hotels I took on the role of Assistant Food and Beverage Manager at The OGH in late 2016. I then had the fantastic opportunity to take on this role, with my operations experience ensuring I can offer our clients the excellent delivery of service from the booking stage to the event itself. Being part of the OGH team I am able to engage with our guests and ensure we meet every guest’s expectations every time. My team and I look forward to welcoming you and making sure that all of your event and function needs are met.

Rosemary Sumner Pike

Rosemary Sumner Pike

Rosemary Sumner Pike

  • Spa Director
  • thespa@theoghhotel.com

I have worked in the Beauty Industry both in the UK and abroad for over twenty years and joined Summer Lodge Hotel as Spa Director in 2004. In 2010 I joined The Old Government House Hotel & Spa. The Spa is a place where our guests and members can rejuvenate the body, mind and spirit with our extensive range of treatments. As each of us is a unique being, our guests are treated as individuals with care and consideration. Both myself and my team are dedicated to making your Spa Experience a memorable one.

Aleksandra Hibner

Aleksandra Hibner

Aleksandra Hibner

  • Financial Controller
  • ahibner@rchmail.com

After completing my Masters Degree in Finance and Banking in Poland I came to England and joined Red Carnation Hotels. I worked at the Rubens Hotel as a maid for a year, before being promoted to key maid. I then moved to Hotel 41 as Housekeeping Supervisor. I was made the Account Assistant in 2008 and two years later I was promoted to Trainee Accountant. I joined The OGH in 2011, as Assistant Financial Controller, and was appointed Financial Controller for Red Carnation Hotels in Guernsey in July 2016.