- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.
I am very proud to lead a team of dedicated employees who are all genuinely committed to providing each individual guest with a memorable experience based upon warm, friendly and attentive service.
- Reservations & Revenue Manager
Prior to moving to Guernsey, I worked in a large town centre hotel working my way up from reservations agent to become the reservations supervisor. My move to Guernsey and into Red Carnation was one of my proudest moments, working for such an employee and guest focused company has given me the chance to grow and progress from reservations agent to become the Revenue & Reservations Manager of the only 5* hotel in Guernsey – The OGH.
My team and I very much look forward to welcoming you to this gem of the Channel Islands where we really do live by our motto – No request too large, no detail too small.
- Executive Head Housekeeper
I grew up in Scotland where I studied a BA in International Hospitality and Tourism Management at Glasgow Caledonian University. I already knew that my passion lay within the hospitality industry but was not sure which area. After finishing my studies I took the opportunity to travel and explore the world gaining more knowledge and broadening my hospitality skills and ultimately cementing my passion for housekeeping. After several positions in the UK and Scotland I had the opportunity to join Red Carnation Hotels and The Old Government House Hotel & Spa in Guernsey in 2017 as Executive Head Housekeeper, a move I didn’t need to think twice about! I am delighted to have the opportunity to share my passion for housekeeping with my team and ensuring that our guests every needs are taken care of and that they truly feel that The OGH is their ‘home away from home’.
Rosemary Sumner Pike
- Spa Director
I have worked in the Beauty Industry both in the UK and abroad for over twenty years and joined Summer Lodge Hotel as Spa Director in 2004. In 2010 I joined The Old Government House Hotel & Spa. The Spa is a place where our guests and members can rejuvenate the body, mind and spirit with our extensive range of treatments. As each of us is a unique being, our guests are treated as individuals with care and consideration. Both myself and my team are dedicated to making your Spa Experience a memorable one.
- Financial Controller
After completing my Masters Degree in Finance and Banking in Poland I came to England and joined Red Carnation Hotels. I worked at the Rubens Hotel as a maid for a year, before being promoted to key maid. I then moved to Hotel 41 as Housekeeping Supervisor. I was made the Account Assistant in 2008 and two years later I was promoted to Trainee Accountant. I joined The OGH in 2011, as Assistant Financial Controller, and was appointed Financial Controller for Red Carnation Hotels in Guernsey in July 2016.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- PA to the General Manager
Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel & Spa in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.
- Director, Guest Services
I have worked at this wonderful hotel for some 40 years now and I have been Director of Guest Services for about 20 of those years. My experience has covered almost every aspect of the hotel service and has been absolutely invaluable. I am a Fellow of the Institute of Hospitality and also a Fellow of the Institute of Innkeeping. As your Director of Guest Services I'm here to ensure that from the first moment you arrive at The OGH the hospitality and service you receive is a happy and memorable one. I take great pride in going the ‘extra mile' to make sure that you enjoy every aspect of your stay with us. I look forward to welcoming you soon.
- Guest Experience Manager
I joined The OGH as a luggage porter in July 2011. As a hospitality freshman I received sufficient training and my skills rapidly developed to provide excellent customer service. The knowledge about hospitality, which I was taught by The OGH team, has helped me to accomplish many achievements and in 2014 I was promoted to Head Concierge.
In 2015 I left this fabulous hotel and organisation in order to gain different experiences elsewhere. I re-joined The OGH team in February 2017 as Guest Experience Manager and am truly confident and dedicated to, providing our guests with unique experiences so they can have memorable stays with us.
- Human Resources & Training Manager
On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The OGH became a Red Carnation Hotel it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.