Frequently Asked Questions

Here is a selection of some frequently asked questions about the Old Government House for your convenience. All other questions can be sent to us using our contact us form.

What changes have you made during the Covid-19 pandemic?
Ensuring the health and wellbeing of our employees and guests is our most important priority. Please visit our Covid-19 FAQs page for a detailed explanation.

What time can I check-in and checkout?
Check-in is guaranteed from 2.30pm and check out time is 11am.  

If you arrive early and your room is available then we will be able to check you in immediately.  If not, our Concierge team will be pleased to look after your luggage so you can begin to use our hotel facilities and explore the island.

Please notify reception if you would like a later checkout time. This is subject to availability and there may be charge of 50% of your nightly rate, depending on what time you require your room until.

Do you have a car park?
The hotel offers a valet parking service. Guests are advised to drive to the front entrance and let the reception team know that their car is parked in front of the hotel. One of our team will then take it to our car park. 

Please note that parking is limited and during busy times, our team may need to move cars to assist other guests, therefore keys must be left in the safekeeping of our reception team.

Is a passport required for visiting Guernsey?
UK residents do not require a passport to visit Guernsey although all air and sea carriers do require some form of photo identification. If you are travelling from the continent direct to Guernsey you will need a passport. If you travel to Guernsey from the continent via United Kingdom you will also need a passport. For more information, please check out Visit Guernsey's travel information page. 

What major credit cards are accepted?
All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club and Switch.

Can I bring my pet with me?
Yes we welcome pets. Please speak to our reservations team, so that they can ensure that you book a suitable room with balcony for you and your pet’s comfort. Find out more about our facilities for pets.

What is the hotel smoking policy?
Smoking is not permitted anywhere in the hotel in accordance with Guernsey law.

Is there WI-FI in the hotel?
Yes, complimentary WI-FI is available throughout the hotel. 

Rooms are also equipped with two analogue telephone lines. This enables you to use the primary number as your direct telephone line and the second line for a fax machine or laptop computer.

Do you have accessible rooms? 
We have one adapted room in the hotel which offers spacious accommodation with a double bed, two armchairs, handrails by the bath, basin and toilet.  The basin and the mirror are fitted at a lower level and there is a roll-in shower.

How do I get to Guernsey from the UK or Europe?
Guernsey is well served by flights and ferries from the UK and mainland Europe. Flights operate daily from London Gatwick, Southampton, Manchester, London Stansted, Exeter, Jersey and several other regional airports whilst there is a regular ferry service from Poole, Jersey and St Malo.

What is the local currency?
The Guernsey currency is pounds sterling. Local notes and coinage are interchangeable on the island with UK tender. (We still have £1 notes). Please note that Guernsey notes and coins cannot be used when back in the UK but can be exchanged free of charge in all major banks. 

What happens if I need medical treatment?
There is no reciprocal health agreement between Guernsey and the British Government. This means that UK residents travelling to the Islands will be charged for doctors visits and medical treatment within a hospital. Medical insurance is therefore strongly recommended.