Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 14 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.
I am very proud to lead a team of dedicated employees who are all genuinely committed in providing each individual guest with a memorable experience based upon warm, friendly and attentive service.
Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel (OGH) in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.
I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!
I studied Tourism Economy at the University of Naples, and graduated in 2005. I then completed an MBA in Hospitality, before working in the marketing office of Concerto Fine Italian Hotels in Florence. In February 2008 I joined Red Carnation’s two year Management Programme. During the programme I spent seven months in Guernsey at the OGH, and I was delighted to return as Front of House Manager on completion of the programme My team and I look forward to welcoming you to the Jewel in the Crown of the Channel Islands.
With over ten years experience working within four and five star hotels both in Guernsey and internationally, I joined Red Carnation Hotels and The OGH in June 2008. I am passionate about the island of Guernsey and the hotel and am always proud to introduce new customers to Guernsey's finest. I also work hard to build a good rapport with our clients so that needs can be anticipated and met accordingly.
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I have worked at this wonderful hotel for some 35 years now and I have been Director of Guest Services for about 20 of those years. My experience has covered almost every aspect of the hotel service and has been absolutely invaluable. I am a Fellow of the Institute of Hospitality and also a Fellow of the Institute of Innkeeping. As your Director of Guest Services I'm here to ensure that from the first moment you arrive at The OGH the hospitality and service you receive is a happy and memorable one. I take great pride in going the ‘extra mile' to make sure that you enjoy every aspect of your stay with us. I look forward to welcoming you soon.
Having grown up in Devon, hospitality was not simply just a job but a way of life. Hence on completing my studies at Newcastle University I spent a year and a half studying at the Ecole hôtelière de Lausanne before I joined Red Carnation in 2008 on the two year Management training program. During this time I spent 3 months working at the OGH and was honoured to be offered the Food and Beverage Manager position in 2011. My team and I look forward to welcoming you at The OGH Restaurants and ensuring your experience exceeds your expectations.
Having been part of the fitness industry for over ten years, and a fitness instructor for three, I have acquired a wide variety of qualifications, which include indoor cycling, boxercise, kettle bell, fitness for children and power plate level 2. This is a result of my natural drive to learn new skills and expand both my training knowledge and my ability to train people in the most effective way possible in order to meet and exceed their fitness goals.
At the end of October 2010, I joined The OGH as The Revolution Health Club and Spa’s Gym Manager, where I constantly aim to meet the highest standards of service possible and mirror the quality that The OGH hotel as a whole has achieved. I look forward to the future of The Revolution Gym with high hopes and great anticipation.
I started my Red Carnation Hotel career at the Twelve Apostles Hotel and Spa in 2003 as a student from the Cape Town Hotel School. The following year I moved to London and started at the Rubens at the Palace Hotel and 41, first as a Receptionist then as Night Manager. Returning to Cape Town in 2006 I took on the role of Concierge Team Leader at the Twelve Apostles hotel and Spa. In 2008 I moved rejoined the 41 team as the Guest Experience Manager. Having travelled to Guernsey twice before on holiday, I jumped at the opportunity to join the OGH team. My team and I are excited to help you explore and fall in love with this beautiful island.
I have worked in the Beauty Industry both in the UK and abroad for over twenty years and joined Summer Lodge Hotel as Spa Director in 2004. In 2010 I joined The Old Government House Hotel. The Spa is a place where our guests and members can rejuvenate the body, mind and spirit with our extensive range of treatments. As each of us is a unique being, our guests are treated as individuals with care and consideration. Both myself and my team are dedicated to making your Spa Experience a memorable one.
After completing my Masters degree in Finance and Banking in Poland, I came to England, and joined Red Carnation Hotels. I worked at the Rubens Hotel as a maid for a year, before being promoted to key maid. I then moved to Hotel 41 as Housekeeping Supervisor. I was made the Account Assistant in 2008 and two years later I was promoted to Trainee Accountant. I joined The Old Government House Hotel and Spa in 2011, as Assistant Financial Controller. I enjoy any challenges that my position may bring, and I am always at hand to answer any queries that may arise.
On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The OGH became a Red Carnation Hotel it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.
Starting my career in my native Germany I have worked for many years, mainly in the Front Office. I came to the OGH in June 2010 after working on a cruise ship in the Caribbean and, before that, in hotels internationally and the UK. When joining Red Carnation and The OGH I started in our Front Office Team and was delighted to be promoted to Head Housekeeper in August 2011. My team and I do our best every day to ensure that our beautiful hotel is well cared for. I prefer to work in smaller hotels due to the more personal and individual service we can give the guest, and I was therefore very happy to be able to join the flagship of the Guernsey hotels and I look forward to welcoming you soon.