Meet the Team

Jonathan Raggett

Jonathan Raggett - Managing Director - Red Carnation Hotels

Managing Director - Red Carnation Hotels

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."    

Terry Holmes

Executive Director

Executive Director - Red Carnation Hotels

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.    

Andrew Chantrell

Old Government House - Andrew Chantrel

General Manager

Prior to joining the Red Carnation Hotel Collection in June 2009, I was Owner/Manager of the Brue at Lydford-on-Fosse, Somerset. Before that I had a number of very successful years with von Essen Hotels, as General Manager of the Ston Easton Park Hotel in Somerset and Congham Hall in Norfolk.

I am very proud to lead a team of dedicated employees who are all genuinely committed to providing each individual guest with a memorable experience based upon warm, friendly and attentive service.   

Holly Marquand

Holly Marquand

PA to the General Manager

Having worked for the United Nations in Geneva for 7 years I spent 3 years living and working in Johannesburg before moving to Guernsey in 1994. I joined The Old Government House Hotel in 1998 as the Conference and Banqueting PA and very soon I was running the department. I was Director of Meetings and Events at The OGH up until 2012 when Red Carnation Hotels bought the Duke of Richmond Hotel and I moved to become PA to the two hotels’ General Managers. It is wonderful working for the two properties and helping to ensure that Red Carnation Hotels’ high standards are upheld consistently throughout.    

Helen Lenkovska

Helen Lenkovska - The Duke of Richmond Hotel

Head of Operations

I started my career path in hospitality by working part-time in the industry whilst at university in the Ukraine where I was studying foreign languages. Upon graduation, I stayed in the job I had come to enjoy so much. In 1999 I first came to Guernsey and started working as a senior hotel receptionist at the Duke of Richmond Hotel. Since that time, I have progressed from being Front Office Manager to  Head of Operations for two Red Carnation Hotels, the 5-star Old Government House Hotel and the 4-star Duke of Richmond Hotel, and am still enjoying the buzz and excitement the hotel environment presents! I would be delighted to show you around our fantastic hotels and will do my best to ensure your stay is a memorable one!    

Harry Seepaul

Old Government House - Harry Seepaul

Director, Guest Services

I have worked at this wonderful hotel for some 35 years now and I have been Director of Guest Services for about 20 of those years. My experience has covered almost every aspect of the hotel service and has been absolutely invaluable. I am a Fellow of the Institute of Hospitality and also a Fellow of the Institute of Innkeeping. As your Director of Guest Services I'm here to ensure that from the first moment you arrive at The OGH the hospitality and service you receive is a happy and memorable one. I take great pride in going the ‘extra mile' to make sure that you enjoy every aspect of your stay with us. I look forward to welcoming you soon.    

David Legoupil

David Legoupil - The Duke of Richmond Hotel

Food and Beverage Manager

I grew up in Normandy, not far from Guernsey. After a couple of years in a catering school my eagerness to travel took me to various prestigious places, including Tahiti at the age of 19. After spending seven years on board luxury liners, I moved to Guernsey, where I joined The Duke of Richmond in February 2012 as part of the re-launch team.

In November 2013 I was asked to join the Old Government House Hotel as Food & Beverage Manager. It is my great pleasure to welcome you for a drink in our beautiful Crown Club, for an Afternoon Tea in our cosy lounge or a traditional Curry in the Governor's Restaurant.

I really enjoy sharing my passion of wine - just ask me and I will be able to find you a nice bottle!

Tracey Ellis


Director of Sales

With a background in marketing and public relations in Guernsey’s finance industry, I joined The Old Government House Hotel and Spa in May 2014 as Director of Sales. With additional overall responsibility for the sales team at our sister hotel, The Duke of Richmond, my role is to manage and develop our partnerships with our corporate clients. Having experienced the exceptional service many times over the years in my previous role, I am able to tell my clients about the many benefits their guests will discover when holding their events here and staying with us, at the island’s only five-star hotel.

Charlene Carter

Old Government House - Charlene Carter

Gym Manager

Having been part of the fitness industry for over ten years, and a fitness instructor for three, I have acquired a wide variety of qualifications, which include indoor cycling, boxercise, kettle bell, fitness for children and power plate level 2. This is a result of my natural drive to learn new skills and expand both my training knowledge and my ability to train people in the most effective way possible in order to meet and exceed their fitness goals. At the end of October 2010, I joined The OGH as The Revolution Health Club and Spa’s Gym Manager, where I constantly aim to meet the highest standards of service possible and mirror the quality that The OGH hotel as a whole has achieved. I look forward to the future of The Revolution Gym with high hopes and great anticipation.    

Samantha Downton

Samantha Downton

Events Manager

I began in the hospitality industry in 2002 working as a receptionist at Downhall Country House Hotel, and then at Manor of Groves in Hertfordshire. Since then I have worked at many hotels in London and South Africa, including the Copthorne Tara Kensington. In 2009, I joined Red Carnation Hotels as a receptionist at The Old Government House Hotel and Spa, moving to the Conference and Banqueting office after a year. In 2011 I was promoted to Events Manager, My team and I look forward to welcoming you to The Old Government House Hotel, making sure that all of your event and function needs are met.

Rosemary Sumner-Pike

Rosemary Sumner Pike - Spa Director - Summer Lodge

Spa Director

I have worked in the Beauty Industry both in the UK and abroad for over twenty years and joined Summer Lodge Hotel as Spa Director in 2004. In 2010 I joined The Old Government House Hotel. The Spa is a place where our guests and members can rejuvenate the body, mind and spirit with our extensive range of treatments. As each of us is a unique being, our guests are treated as individuals with care and consideration. Both myself and my team are dedicated to making your Spa Experience a memorable one.   

Scott Bates


Reservations and Revenue Manager

Prior to moving to Guernsey, I worked in a large town centre hotel working my way up from reservations agent to become the reservations supervisor.  My move to Guernsey and into Red Carnation was one of my proudest moments, working for such an employee and guest focused company has given me the chance to grow and progress from reservations agent to become the Revenue & Reservations Manager of the only 5* hotel in Guernsey – The OGH.

My team and I very much look forward to welcoming you to this gem of the Channel Islands where we really do live by our motto – No request too large, no detail too small.

Aleksandra Hibner

OGH - Aleksandra Hibner

Assistant Financial Controller

After completing my Masters Degree in Finance and Banking in Poland I came to England and joined Red Carnation Hotels. I worked at the Rubens Hotel as a maid for a year, before being promoted to key maid. I then moved to Hotel 41 as Housekeeping Supervisor. I was made the Account Assistant in 2008 and two years later I was promoted to Trainee Accountant. I joined The Old Government House Hotel and Spa in 2011, as Assistant Financial Controller. I enjoy any challenges that my position may bring, and I am always at hand to answer any queries that may arise.    

Michaela Gerlich

Old Government House - Michaela Gerlich

Human Resources and Training Manager

On completion of my degree in Hospitality Management I worked in a variety of departments in hotels all over Europe. I joined The OGH in November 2002 as Trainee Manager. After a year I was promoted to Personnel and Training Manager, a role which I have enjoyed developing for the hotel. Since The OGH became a Red Carnation Hotel it has been wonderful to be able to implement such an extensive training programme for our dedicated staff.